Professional services
Using LLMs, with people still in charge, to take the repetitive reading and drafting out of a skilled team's day.
A professional services team spent a large share of each week reading incoming documents, extracting key details, and drafting standard responses.
Previous attempts at automation had failed on edge cases. The team was wary of AI producing confident mistakes in client-facing work.
Ran a short discovery to pick the highest-value workflow, then built an AI-assisted pipeline that drafts and flags for human review, rather than acting on its own.
Routine cases moved through much faster, specialists spent their time on the difficult ones, and the team trusted the system because they could see why it made each suggestion.
A 30-minute conversation. No pitch, just an honest view of whether and how I can help. Or talk to Maya, my AI guide, right now.