Customer operations
Taking a voice-agent idea from a quick demo to a pilot that handled real calls safely.
An organisation wanted to use voice AI to handle first-contact calls and collect structured information before a person picked up.
Early demos sounded impressive but failed on accents, interruptions, and unusual requests. Latency made conversations feel awkward.
Rebuilt the prototype around a clear conversation design, a low-latency speech pipeline, and graceful handover to people when the agent was unsure.
The pilot handled routine intake calls end to end and handed harder conversations to staff with the context already captured.
A 30-minute conversation. No pitch, just an honest view of whether and how I can help. Or talk to Maya, my AI guide, right now.